Eco General Info
LOCATED IN BALTIMORE, MARYLAND, Eco Photo Imaging is a full service commercial photo lab providing quality processing and printing from your traditional and digital images. We offer professional film products from Kodak, Ilford, and FujiFilm at our retail counter, by mail order, and on our website. At EPI, we will provide "Quality Work - On Time!" for every customer.
OUR FRONT COUNTER is open from 9:00 a.m. to 6:00 p.m. CST Monday through Friday and from 10:00 a.m. to 5:00 p.m. on Saturday.
OUR MAIL ORDER is open from 9:30 a.m. to 5:00 p.m. CST Monday through Friday.
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NO PRODUCTION OCCURS ON SATURDAY OR SUNDAY. Normal working days are Monday through Friday, but special projects can be accomodated for off-hours.
THE NORMAL IN LAB TURNAROUND time for most orders is three working days per service requested. For mail orders, add one day due to shipping deadlines. Color film processing is usually completed within two hours, and B&W film processing within 1/2 a day. Mail order customers should allow from two to five days for their order to get to us. Allow the same amount of time for your order to ship back to you when complete.
LARGE ORDERS, orders requiring multiple services (such as mounting), and orders placed during our peak seasons will take longer. The extra time needed for will be estimated when we receive your order at the lab.
SUBMISSION OF FILM, slide, transparency, negative, file, disc, or any other material to Eco Photo Imaging constitutes an agreement by you that any damage or loss of submitted material by EPI or its agents due to any reason or cause including, but not limited to, negligence or other fault is limited to the replacement of an equal amount of unexposed film. Except for such replacement, the handling of any such film or materials by EPI is without warranty or liability. EPI assumes no responsibility for for the mounting or lamination of any item not produced by EPI.
WRITTEN PERMISSION by the owner of any copyrighted material must accompany the order before any reproduction will be done. If you did not take the picture, you probably do not own the copyright. We cannot reproduce copyrighted material not owned by you!
IF YOU HAVE A DEADLINE for a show, exhibit, holiday giving, etc., please let us know in advance. We will work within your time frame to get the work out on time. If meeting your deadline will require lab overtime, rush charges and/or special shipping, we will notify you.
GUIDE MATCHES must be ordered as custom prints, and the match print must accompany the original order. We cannot guarantee a side-by side-match if you submit prints made by other labs using different materials, printed pictures from magazines or other printing press originals, oil paintings, swatches of cloth, etc. On custom work, we will match your guide as closely as the process and materials allow.
WE WILL REDO any print for any reason, but we reserve the right to charge 50 percent of the original print price especially if the original instructions have been changed or if the requested changes are subtle or subjective. No redo will be done or refund given after 30 days from the date of delivery. On redo work, resubmit all instructions, work orders, and materials from the original order.
There is a $25 charge for returned checks.